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Customer Reviews

We have owned this stove for just over a year and all I can say is wow!! We were concerned because it seemed so much cheaper than other versions but needn’t have worried. It’s solid, absolutely stunning to look at and supplies more than enough heat. So glad we chose it!!
30/03/2020Eve Latcham

Ordered and received the Ottawa 5 Defra Stove and was fitted in the revised fire place and what a little beauty it is, well built and looks great we adhered to the break in instruction and now working fantastic, for a small multi fuel stove it pumps the heat out, brilliant stove and worth every penny.

Stove world Delighted with your product, I purchased my oven after seeing the one my son purchased, replacement cover was for my son as his original one was looking rather sad. Regards James

Brilliant stove. So pleased with it, it lights easily and burns well. Thoroughly recommend it.
05/03/2020Kim Massey

Great service with fast delivery. Grate fits but was expecting it to be smaller than shown on the site. Shown as 300 x 170 but was actually 310 x 175 Fits and in use but no play for expansion later on.
05/03/2020Ian Modral

Bricks arrived quickly along with replacement grate. Postage very reasonable. Stove all fixed up at very good price.
23/02/2020Maggie Hansard

Excellent service, grate arrived quickly, postage was very reasonable.
23/02/2020Maggie Hansard

We had a large fireplace to fill and wanted something a little different. We are over the moon with the way it looks. We use the oven for roasting chestnuts and warming bread the house smells delicious. I ordered this over Christmas and it arrived within 3 days. I received a great service and can't recommend it enough. ( Pictures uploaded to gallery by SW )
03/02/2020Sarah Morris

I bought a Hampton 5 with stand in December 2018 and was so pleased with it I bought another Hampton 5 (without stand) for another room last December. Its easy to light and get going and extremely efficient compared to our earlier generation stoves. The afterburn is fascinating to watch once it gets going. The only problem we found is if you have the rear box for the rear flue entry, the provided rope seal is not liquid proof if you have any tar deposits condensing in the flue and it will leak out. Stove World later advised also sealing with a heat resistant silicone and that has cured it. Service was good and the goods arrived well packed and on time. Thoroughly recommend both Stove World and the Hampton.
22/01/2020Mr David Poole

Dear Sir, Yes, very happy with the price & the service. I was worried about delivery to an awkward location & so I spoke to Izzie to ask if it could be delivered direct to the installer. She was excellent. She changed the delivery address with no fuss and it was delivered as agreed. It was refreshing to have a clear number to ring, to get a helpful person quickly who could deal with my query immediately & then receive a clear email confirming the change. I would certainly recommend your company. Kindest Regards John Hoare
20/01/2020John Hoare

Dear Stoveworld We recently bought a woodburning stove from you. We are delighted with it, thanks you, and also with the service we received before, during and after the purchase. Many thanks
20/01/2020Bob Tucker

Absolutely gorgeous little stove! It’s looks stunning and I had excellent customer service. I. Couldn’t be happier and I would highly recommend stove world and the stove itself.

We bought our stove in 2015 and are really happy with it.

Brilliant stove I bought ours around six years ago and still going strong, yes I've changed door rope and door glass once but that's just simple maintenance. Throws out pleanty of heat we have a fan on top which blows the heat around our house. Absolutely the best value for money I've ever boight I can't praise this stove enough it's used every day October to April. As fot previous comment of smoke blowing out through top ven and ehen door is open that's a problem with poor ventilation where its situated open a window a little or install a vent.
12/01/2020Steve morris

Bought this stove 3 months ago and it’s been lit most evenings since then. It is small but the window is big and you get a good view of the burning logs. The glass cleans easily. It is easy to start a fire using both vents and even when both are shut, the fire keeps on burning nicely. This stove is top quality for the price, just as good as stoves that cost twice the price. It warms the room up nicely despite its small size.

6 months plus usage of this stove now, its on every day, no faults at all, haven't replaced any internal parts, all still very good considering constant usage, only burning seasoned and kiln dried woods. Have all the spares, internal from stove world for when I need them including stove glass. Using stove thermometer to keep things right. Hope this helps if you are wanting this stove, its a little cracker for the price. Tony, Tosh

*Delayed review* I’ve had this stove for 3 years now and it’s perfect! I’ve replaced the fire bricks (replacements sold by stoveworlduk) once since having it as the top brick broke in half. The stove puts out a lot of heat and burns every efficiently and the two vents allow you to control the burn better. The ash tray below is large enough to collect ashes, but the tool to take the tray out isn’t great for me. I don’t use it as I usually empty it when it’s cold. Favourite part is the glass. It’s huge and so mesmerising. It’s made my home so cosy, exactly what I wanted. Overall - Brilliant stove at a great price. Customer service is exceptional

We bought the wrong stove (too hot for our room). Stove World UK very helpful in organising return and exchange etc. All very prompt and efficient.
26/12/2019Jennie McShannon

Not installed yet but ordering was easy and it came within a few days of ordering and very well packaged...the delivery guy was really helpful and helped my husband into the house with it!! Once installed will write another review re performance!! Happy customer so far..we have unpacked it for a look see and very happy with it....
25/12/2019kaye williams

The Pentridge is a terrific stove for the price, and our third from Stoveworld over the past 14 years. The heat output is dead right for our living room, as our first one, the Oakley burned way too hot, and the second, The Elegance wasn't hot enough. We also have a period living room and the design suits it perfectly. Only one small gripe that wasn't an issue with the others is that the airwash isn't effective until the fire is very hot. This means initially a lot of cleaning off the smoked up glass. We can live with that though, and would definitely recommend this stove
20/12/2019Phil Coates

Great product and service from Stove World UK. Will buy more.
10/12/2019Ryan Day

I purchased this burner in December 2018 to replace a smaller one and wow what a choice the ammount of heat it chucks out is unbelievable its just nice to sit and watch the logs burn through the large glass door,easy to clean only empty ash pan once per week would highly recommend this model .
07/12/2019Peter Walker

Fabulous stove! Really couldn't be happier...easy to light, heats up rapidly, economical, lovely clear glass all at a bargain price. Absolutely delighted.
29/11/2019Maria Callaghan

I’ve had this log burner for two days. It’s glorious! It looks beautiful in our original brick chamber, the large screen makes it a real focal point when wood is burning on it - why watch the TV what you can watch this?! It’s super easy to use - we are a first time stove family. The quality of the stove is very high - the local stove fitters also commented about the great quality and especially for the low price! Get this stove - we are over the moon with it!

Excellent service ordered on the Monday delivered on the Thursday keep up to date with the delivery. The stove is brilliant well made and I would like to thank Kelly for all her help would definitely recommend to any buying a stove
18/11/2019Carole Dean

Lovely stove looks very elegant in my new fireplace. What a difference to the warmth in the room which seems to seep into the whole house! Would recommend. ( Picture posted to gallery)
18/11/2019Yvonne Larkin

We love our new stove , economical, clean hardly any ash, it looks great and really puts out the heat , a little power house! Great buy!

My second stove and so easy to use I love it. Looks sleek in my room and even shutting off the air flow to really low the wood still flames and the glass keeps clean
14/11/2019jean tandy

I found the ordering and delivery process simple and smooth. The instructions were clear and the installer thought this was a good burner and especially good value. The heat is certainly impressive and a lovely cosy view of the fire. You do have to clean the glass pretty often, I discovered there is no point buying a product for this, just moist kitchen roll dipped in ash - takes 10 seconds! As with all similar burners including many into four figure sums, the ashpan is too small, really only enough for 2 longer burns. This is the only reason for a 4 star not a 5. Overall very happy with both burner and my bank balance after purchase.
10/11/2019Damian Gillespie

Felt compelled to write a review to help potential buyers decide. I was put off by the price of this stove, as it seemed far too cheap, but the build quality is great. Very sturdy and well made. The output of the stove is unbelievable. I’ve burnt smokeless coal and sticks, they seem to burn for ages with no loss in heat! Overnight burning is easy, restock and away you go. I am absolutely delighted with it, superb stove, brilliant price. One small issue are the top air intakes knobs. If you tighten them too much they won’t slide, so they have to stay slightly loose.
03/11/2019Dan C

This is out first ever stove and I can't keep away from it! :) easy to control and it looks amazing. Try not to drop it on your leg when its being delivered though, it really hurts!

This is the second stove we have had from stove world, both were supplied via our installer. This stove is brilliant, looks amazing and we absolutely love the huge window, who needs an open fire when you can have this view with a stove! Very happy.

Another review for stove world, I get ALL my gear from here, would be a fool not to, Stove World will look after you, from point of sale, right through to ANY questions you may need to ask, I am a verified customer, and very glad to be so, very good company, excellent customer service and very good fair pricing. Remember if you want to buy a stove, you will need spares, without any hassle ect. this is the place to buy from. Tony tosh.
22/10/2019tony, tosh

as usual, from stove world, first class product with first class delivery, buy here, forget elsewhere.

I could not be happier with my Hampton 5. I did quite a bit of research before choosing this log burner and I’m so very happy that I chose this one. There are so many things that make this little stove great! It burns logs beautifully and is so easy to control. The glass stays really clear so you have a really great view of the fire. It also looks wonderful and feels like it’s made very well. We have had our Hampton 5 for about 6 months now and have enjoyed using it so much. It’s a massive treat every time we light it and it heats up very quickly and really warms our house. To be honest I can’t think of a negative thing to say about it. Customer service has been wonderful and I am a truly chuffed customer. I would 100% recommend this log burner.
15/10/2019John Washington

This is a fabulous stove. Looked at lots and this is one of the best looking. It is perfect for our hearth, easy to clean, exactly what we were looking for at a really good price. Highly recommended.
11/10/2019David Dunn