Stove Delivery Charges
All stock items being shipped to mainland England, Wales and industrial Scotland will be delivered within three to five working days of the purchase, providing the correct delivery and contact details have been entered. If you have a preferred day of delivery (Monday to Friday) please add this to the notes on checkout. We will do our very best to accomodate this for you but it is not guaranteed. -
The standard delivery fee of £33.33 + VAT covers delivery of any stove and pizza oven to the majority of UK mainland postcodes. PLEASE SCROLL DOWN TO SEE DELIVERY SURCHARGES
Any stove ordered from Stoveworld UK will arrive on a pallet and, depending on the order, can weigh more than 200kg. Deliveries of this nature are very different to standard courier deliveries.
On this page we will try and outline as much information about the delivery procedure as we can but if you need any more information, please call our office on 01256 889397.
When will my stove arrive?
We use a third party courier for all of our deliveries as we deliver nationally. When you place an order from Stoveworld UK, we book in the delivery with our courier and then e-mail you the date on which the delivery has been booked to take place. This is usually within 5-7 working days. If you have a specific delivery day in mind (within the 5-7 day estimate) that is best for you, please add this to the ‘notes’ section and we will aim to get it out for delivery on this day.
Where will the driver leave my stove?
The delivery is a door step/kerbside delivery and the driver is not required to take the goods into the property for insurance reasons. Drivers however do their best to assist you as best as possible and most will help you move the stove. Steps, gravel driveways and narrow gates can prevent the driver leaving the goods in the desired place and in some cases, prevent a delivery altogether.
What happens in case of a delay?
Should there be any delays with a delivery, we aim to let any affected customers know ASAP after we are notified by the couriers. In the rare occurrence of a delay, we are not responsible for any loss of earnings if someone has stayed at home to wait for an item to arrive. We never recommend booking a fitter for the day of delivery; we are not responsible for the installer's time/fee if the stove does not arrive on the advised date. We would usually advise ordering your stove in advance of your installation date by at least 2-3 working days to avoid any issues should a delay occur. Should your delivery be delayed, we are not obliged to refund the delivery charge.
Do I need to be at home?
All deliveries are made from Monday to Friday, with the usual delivery times being between 8am and 6pm. We do not receive estimated times of deliveries from the couriers, so someone would need to be available all day on the day of delivery. We ask you to leave us a contact number that we can pass on to the couriers as the drivers will usually call 30-45 minutes prior to delivery. If someone cannot be available on the day of the delivery and if we have your authorisation, a delivery can be left at your property in a ‘safe place’ stated by you. These instructions are usually followed without any problem. However, please be aware that taking delivery of a pallet while you are not at home is done at your own risk. We cannot be held liable if the depot does not put the pallet exactly where you want it.
For an idea of what your stove will look like when it reaches your door click here
Most larger goods like stoves, pizza ovens and liner kits will arrive on large 18 ton curtain side lorries. If you live down a tight lane, please let us know in advance and we will book the order on a small vehicle "restricted access service ". Sometimes, smaller vehicles will not have a tail lift because they are not large enough to withstand the weight of the lifting equipment. In some cases, the driver may need assistance lifting the item off the vehicle to the ground. If we are not notified of restricted access in advance of the goods being shipped, this could delay the delivery.
It is the driver's discretion as to whether he thinks the vehicle can get down the road and safely turn around. It is often stated that a dustbin lorry can get down the road but this is not a fair comparison as they will often have rear wheel steering. If the driver cannot get down the road he may ask you to meet him at another location to unload the lorry or take the goods back to the hub to be loaded on a smaller vehicle and delivered another day.
Does my address affect the cost of delivery?
In the current climate delivery costs are rising at a fast pace, especially for the heavy palleted goods that we send. Every delivery is subsidised with the true cost much higher. We try to encompass as many deliveries into the cheapest band. However, due to the vast difference in delivery costs between postcodes we have had to place some in higher bands. Traditionally this would just be the Highlands of Scotland but now includes more rural areas in England and Scotland.
|Location Surcharge Band 1:||DG, TD, EH, EX, G1-G82, KA1-KA26, KA29-KA30, KY, ML, PL, SA31-SA99, TA, N, KT||£49.99|
|Band 2 – Pallet Courier Surcharge:||IV1 – 40, IV52 – 54, IV63, KW1 – 14, PH19 – 32, PH34-35 DD, PH1 – 18, SE1 - SE28, TD1 - 15, TR1 - 27||£55|
|Band 3 – Pallet Courier Surcharge:||All AB postcodes, FK20-21, G83, G84, G90, IV1-20, IV29-39, IV57-62, KW1-14, PH19–32, PH34–35, PO30-PO41||£72|
|Highlands and Offshore Islands Delivery Band 4:||PA21 – 38, PH33, PH36 – 41, PH49 – 50, BT1 – 99 (Northern Ireland)||£80|
|Highlands and Offshore Islands Delivery Band 5:||HS, IV21-IV28, IV41-IV51, IV55-IV56, IV63,IV99, PA20, PA21–PA38, PH33, PH36-PH41, PH42-PH44, PH49-PH50, KA27, GY (Guernsey), JE (Jersey)||£98|
|Highlands and Offshore Islands Delivery Band 6:||KA27-KA28, PA40-PA80, IM (Isle of Man)||£134|
|Highlands and Offshore Islands Delivery Band 7:||ZE, KW15-17||£163|
Other Delivery Charges (Standard UK Mainland*)
|Flexible Liner, Liner kits||Due to their large size, these are charged at the same rate as stove deliveries|
|Small Items (eg. Fire Cement)||£3.50|
|Medium Items (eg. Cowls, Fans, Ma adapters)|
|UK Standard Delivery||£5.90|
|Highlands and Islands of Scotland||£12.50|
|Northern Ireland, Isle of Man and Isles of Scilly||£16.50|
* Additional fees apply for Scottish Highlands, Northern Ireland
In the rare event of any delivery issues please email [email protected]