Stove World UK Customer Reviews and Wood Burning Stove Photos
We welcome your feedback and love to see your photos. We are grateful to every one of the customers below who have got in touch and shared their opinions and experiences to help others choose the best possible stove for their budget.
Like all distance purchases, I was a little concerned as to what was going to arrive. I didn't need to bother. Great finish, well packed and on time. No fuss, just delivered what they said they would. Great to deal with.
Very impressive service from stove world , the delivery time and driver were really good . The fire has now been installed and is a very good burning fire .The outside vent does seem to slow the burning of the logs and the heat given out is very comfortable. Would definitely use this company again .
F
Excellent experience from start to finish.
Online product description and ordering was very easy.
Through no fault of Stoveworld the first log burner arrived badly damaged but Stoveworld made sure another new one was delivered the very next morning.
When contacting customer service it was very refreshing not to be told “we’re very busy at the moment and you are in a queue for 3 days!”, the very friendly team answered immediately.
And my final praise goes to their very competitively priced product which so far has performed exactly as described.
Although the item has been sat in my hallway for just over a week and remains on its delivery pallet, which obviously means I'm unable to review the product itself and how effective it works etc. At this stage, all I can comment on is that making the order was easy, communication was good and the items was delivered by a very polite and friendly man on time. I also know the item is exceptionally heavy! Due to be installed in the next couple of weeks, so if I remember, I'll come back to update it more on product. (5 star for communication and delivery though).
Installed in Nov '23. It's a nice fire, burns ok and gives off the expected level of heat for size. Airflow helps keep the glass clear. It is trickier to get going without firelighters, compared to another Stoveworld fire we purchased.
Negatives: Beware that you can buy both the rear flue box AND the heat shield but they are incompatible with each other! You can only have one of the two, despite being allowed to add both. I did inform Stoveworld of this, as that was our plan, and they refunded us on the rear flue. However, they have not changed this page and so you can still fall into the same trap of adding both. The cost to us to rectify the issue was a larger hearth, more building work and chasing Stoveworld for a refund. They did not offer anything other than the cost of the flue to return and return P&P, nor did they apologise. Be aware of this when considering how customer reviews impact your purchase.
Overall 4 star, the fire is OK, the configuration less so.
Stove arrived exactly as stated and with all the extra bits we ordered. Very happy with it (although we've still to actually use it), it looks smashing! Can't wait for winter... never thought I'd ever say that!
0 item(s) - £0.00 
-345x345.jpg)
